Frequently Asked Questions
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Seating is availableon a first come, first serve basis. However, a group of 8 can request a table by emailing us at:
[email protected]
  1. What is the seating arrangements?
  1. Is there any vegetarian option?
    Unfortunately, we don't have vegetarian option for this event.
  1. I need to leave in the middle of the event. Can I come back?
    Yes. We will stamp your hand at the entrance. As long as the stamp is still visible, you are able to go back inside.
  2. Can I use my camera during performances?
    Flash photography and filming are not permitted, however you can snap a few pictures and short videos for your Snapchat, Instagram, and Facebook stories. Don’t forget to put #GamelanWinnipeg in your post.
  3. I want more food! Can I get a second serving?
    We do not provide extra meal. However, we have a booth that sells Indonesian snacks.
For your convenience, you can purchase them here. We accept Visa, MasterCard, and American Express as methods of payment; electronic ticket(s) will be e-mailed to you after purchase. If you’re still unsure, you can purchase ticket(s) at the door, but quantities are limited (cash only).
  1. How can I get ticket(s) for the event?
  2. There is a service fee when I purchase ticket(s) online. Does this means it is better to purchase at the door?
    No, buying online ticket(s) in advance ($20 + service fee) is still cheaper than buying ticket(s) at the door ($30). Buying your ticket(s) online also makes sure you get your ticket(s) before it’s sold out.
  3. What is the refund policy?
    Unfortunately, ticket is non-refundable. If you were unable to come on Nov 24th, you could email us beforehand and we would gladly help you sell your ticket(s) at the gate. You will be notified if your ticket(s) is sold.
  1. Do I need to show my ID to purchase alcoholic beverage?
    Yes, ID is required.
  2. Can I use my credit card to purchase anything from the booths?
    We accept cash only for purchasing alcohol, snacks, and souvenirs.
  3. What is the price for toddlers (5 years old and under)?
    Children 5 years old do not have to pay for tickets.
  1. I am not sure how to get there. What should I do?
  2. Do I need to pay for parking?
    No. Parking at the event lot is free.
  3. I cannot find my question in FAQs.
Here’s more information about how to get to Soul Sanctuary:
We are more than happy to answer more questions at [email protected]